Cancel Pre-Order made in Store

[BrendanM77]

Hi, I placed a pre-order on the iPhone 15 Pro Max in store, with a reservation fee of £50. I wish to cancel this pre order, I tried doing it on the online chat and my phone (202), they stated they couldn’t see the pre-order on my account to cancel it.

I was wondering if I phoned the store and ask them to cancel the pre-order can they? And will I get my reservation fee back? 

[madasaf1sh]

@BrendanM77 

This can only be done in store, as they are the ones who take the pre-order. and it is internal to them, no one else can see it.

[BrendanM77]

Hi @madasaf1sh, would I be able to phone the store and cancel it over the phone? 

[madasaf1sh · Accepted solution]

@BrendanM77 

They will need the card to be present to do the refund..