Calls not coming through

Nb · ‎21-09-2018

Hi. My last phone was being temperamental with calls and was not always ringing. I got a new phone and now it is doing it with this one. I presume it isn’t the phone now. Sometimes people say it goes straight to answerphone. Why is it mossing calls and not ringing my end?

MI5 · ‎21-09-2018

Did you get a new SIM with your phone?
If not, pop into your local O2 shop for a free SIM swap.
It may also be a network issue but I'd try the new SIM first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-09-2018

Hi @Nb Have you checked your network status? https://status.o2.co.uk/

Also, when you got your new phone did you use the old sim or the new one?

Veritas Numquam Perit

Marjo · ‎25-09-2018

Hi @Nb, how are you getting on at the moment? Sorry to hear you've been having issues with receiving calls. Have you noticed any improvements since you last posted? Any help from the above replies from @Cleoriff and @MI5? It would be lovely to hear back from you.

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