Brand new iPhone5c unable to sent messages

[Anonymous]

Hey people! So I just bought an iPhone5c 16gb today about 15:00 on O2 for £28 a month. I've put micro sim in and gone through the set up etc and everything works perfectly fine, Internet (4G/ wi-fi), can call people, take calls, use App Store pretty much everything, except for whatever reason I can't send normal SMS messages. Also iMessages work but they send from an email address instead of the number, a number doesn't come up in the 'send & receive' drop box. Looked on a few forums and reset network connections taken sim out, with a few other things, also done a full reset and fine through set up again. Still won't pick up the number in send & receive drop box or send SMS. Tried live chat earlier but failed to find help and they are offline now. Need help on this one, only other thing I've seen is I've got a dodgy SIM card, but still don't understand how everything else is fine? Thanks. C

[Anonymous]

Hi

Help link http://support.apple.com/kb/ts4268

Go in settings , messages , send and receive and ensure a tick is next to your mobile number and e mail in each section.

[Anonymous]

Also like to point out I can receive normal SMS messages too. Full signal from O2.

[Anonymous]

Also check you have the right sms messaging numvpber which is controlled by the SIM card.

More here http://www.o2.co.uk/help/phones-and-devices/text-message-settings

[Anonymous]

Tried that, the problem is no number comes up? Just an email address for iTunes comes up in that send/receive drop box in messages

[Anonymous]

Look here http://apple.stackexchange.com/questions/107550/why-does-my-imessage-say-im-sending-from-my-email-in...

[MI5]

Have a look in Settings >General >My Number and see what is listed there. If nothing, enter your phone number.

[Anonymous]

Go to settings , phone, is your mobile number at the top in MY NUMBER

[Anonymous]

Yes the number is there but I had to put it in myself. It comes up in contacts now at the top which it didn't before....still not coming up in send and receive for god knows what reason, thanks for the help so far going to check that link out in detail now

[Anonymous]

Try turning iMessage off via the toggle and back on to re activate it.