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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

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Dave-O2 by Community Manager
  • 9825 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 384365 Views
  • 4 replies
  • 0 kudos

Fault diagnosis guide for the iPhone.

To summarise: 1. Consumer iPhone 5 Refurbs supplied before 14 March 2014, only came with a 3 month warranty. 2. If it's been replaced by O2 Insure in the last 14 days, O2 Insure would deal. 3. If under 14 days old, replacement is arranged by the shop...

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Anonymous by Not applicable
  • 25794 Views
  • 15 replies
  • 6 kudos

iPad Mini with retina display and iPad Air on O2: Quick reminder

Hi guys, Just in case any of you have not seen the recent post in the 'Welcome and News' section of the community, I wanted to remind you that the iPad Mini with retina display and iPad Air are coming to O2 Refresh tariffs very soon. Hit the link bel...

Toby by Former Staff
  • 4691 Views
  • 5 replies
  • 1 kudos

Resolved! Fault with 4s can't receive upgrade code

Hi, I'm trying to upgrade my broken iPhone 4s but can only get as far as the code activation screen as I can't access my texts on my phone to retrieve the code... What should I do? I have no landline and am looking after my baby daughter so am unable...

Anonymous by Not applicable
  • 2930 Views
  • 2 replies
  • 0 kudos

Resolved! Using my phone in Germany

Hey guys, I am currently In Germany and will be for a few weeks. I have an iPhone 5C on O2 PAYG.I bought a prepaid German O2,card, but when I put it in the phone It comes up with an error message saying the SIM is invalid.I'm assuming this is some ki...

Anonymous by Not applicable
  • 6311 Views
  • 12 replies
  • 0 kudos

Resolved! Bluetooth on iPhone 5

I can't seem to get it to recognise any devices. I am trying to send photos from a friends phone to mine. They can see my phone but mine just keeps searching & gets nothing. I have reset network settings twice & turned off Bluetooth twice & the phone...

Grimst by Level 1: Joiner
  • 5226 Views
  • 21 replies
  • 0 kudos

Resolved! l phone 4 losing wifi connection

Hi, I wonder if anyone can help. My phone has started to keep losing wifi connection at home so it runs alot of the time on 3g. Is this a problem with the phone or my wifi please? I'm with BT.Also any idea when the new i phones are coming out as i'm ...

Anonymous by Not applicable
  • 3127 Views
  • 3 replies
  • 0 kudos

Resolved! Can't delete emails

Since running an update in my iPhone yesterday I don't have the option to delete emails???

Anonymous by Not applicable
  • 9244 Views
  • 13 replies
  • 0 kudos

Resolved! Unlocked Iphone locked to O2

Hi, can anyone help me with this issue.I have just been on the phone with Apple and they checked my imei and said my phone is locked to o2. Details:I bought my phone last year from APPLE STORE - no contract- nothing. My first sim was o2 but then I sw...

Anonymous by Not applicable
  • 7409 Views
  • 31 replies
  • 0 kudos

My iPhone 5s won't send texts

It's only happened today but my iPhone won't send a text to anyone... At ALL!!I can call people and receive calls easily and I can receive texts but I can't send any!!I have a string enough signal to send but it won't at all.I've tried restarting my ...

Anonymous by Not applicable
  • 28337 Views
  • 2 replies
  • 0 kudos

Resolved! Brand new iPhone 5s switches to GPRS

I signed up to O2 from Three last week, and upgraded to an iPhone 5s. At irregular times and in different (formerly connected) locations, it will switch to GPRS, and sometimes to E instead of 4G. This has been happening all week. I have switched it o...

Anonymous by Not applicable
  • 10833 Views
  • 48 replies
  • 0 kudos