Apple Watch 6 - no longer connecting to cellular

Lindseyshrops · ‎13-09-2021

I have an Apple Watch Series 6, with cellular. I have an airtime plan, but noticed my watch is no longer connecting to it.

I have removed the data plan, and readded it. All software updates are installed but I can’t make any calls on my watch if I don’t have my phone with me.

MI5 · ‎13-09-2021

@Lindseyshrops

Have you changed anything since it last worked?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Lindseyshrops · ‎13-09-2021

No nothing at all that I’m aware of @MI5

MI5 · ‎13-09-2021

@Lindseyshrops

Any error messages when trying to setup data plan?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lindseyshrops · ‎13-09-2021

@MI5 no, no errors on the Apple Watch app, and when I removed the data plan and re-added it yesterday, I received a success text message from o2. But still, when I turn my phone off, I have no connection on my watch.

MI5 · ‎13-09-2021

I'll ask @Thomaso1 or @O2Ryan to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

melissa11111 · ‎14-09-2021

Im having the same problem

MI5 · ‎14-09-2021

Let's try @megjess seen as how yesterday's call was ignored......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

megjess · ‎14-09-2021

hi @Lindseyshrops

thank you for getting in touch regrading the issue

would it be possible for you to private messaged me so we can look into this further for you

thanks

megjess

O2

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