cancel
Showing results for 
Search instead for 
Did you mean: 

"not registered to network", fixes for a time when I reset the phone.

hedwyn
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've recently been having an issue where my phone occasionally stops connecting to the O2 network, but doesn't seem to show me that's the case at all. I get no messages or symbols in the menu to say this is the case, so I have no idea it's happened until I try phone somebody, at which point I get a message saying "not registered to a network."

This means I've had my phone stuck in this state for a few days without noticing each time, and missed a few pretty important calls.

 

If I restart the phone, it starts workign again, and I will get a flood of text messages and missed call alerts, and am able to make phonecalls again. But it evenutally seems to go back to this state again and I again have no way to know until I try phone somebody again, which I don't naturally do very often.

 

I've just checked the network status for my area and got this result:

"Sorry, we're carrying out some upgrade work in this area.

We’re carrying out some upgrade work to launch 5G in this area. While we do this, you might have some trouble with your calls, texts and data but we're working as fast as we can to get things sorted."

Could this be the cause? Or is it more likely to be that my phone is no longer accepting my sim card properly?

Message 1 of 4
1,243 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 151801 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@hedwyn 

Take the sim out and give it a wipe with a dry cloth to be sure but most likely due to the network maintenance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
1,238 Views

madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@hedwyn 

 

It could be a mixture of both. 

I would start by popping into an o2 store with Photo ID and picking up a replacement sim card, as that is the easiest thing to change and test. 
I wouldn't call up to get one as o2 will cut you off until you get the new sim (its daft we know!! )

 

I would also register with the myNetwork app for updates as well on the local network issues...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 4
1,238 Views

Oxonian
Level 37: Blazing a Trail
  • 11385 Posts
  • 293 Topics
  • 33 Solutions
Registered: