ACCESSING 4G

accessing4G · ‎04-12-2017

HI

i cant access my 4G i can only connect to my wifi

thanks

MI5 · ‎04-12-2017

Text the word "active" to 2020 and save the settings you get sent back.
Also check you have mobile data turned on in settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-12-2017

I would also give customer service a call in the morning to check you have the idata bolt on.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-12-2017

Are you PAYG or contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-12-2017

@accessing4G do you have an update on this? Are you still having issues connecting?

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