4G Movistar in Spain

[Debora2]

I have an apple Iphone 7.  I have been using it when in our property in Spain for 2.5 years - no problem with O2/Movistar 4G when roaming.  Have used google maps to get around and no problems until now.    

I now only get 3G.  My phone is set up to get 4G but I only get 3G

My Husband also has an iphone 7, also on 02 and when we are out and about he has 4G but I do not now

Why have I lost 4G?     and when sitting next to my Husband why has he got it and I don't when we have the same phone and same network???

[MI5]

@Debora2 

Have to us recently changed tariff or made any other account changes?

Also check your data APN and try changing it to "mobile.o2.co.uk"

[madasaf1sh]

@Debora2

Ahh the wonderful world of Movistar, how i miss them 🙂

Have you done a network settings reset on your iPhone
https://support.apple.com/en-us/HT201415#:~:text=Reset%20your%20Network%20Settings.,that%20you've%20....

Also try a reboot of the phone as sometimes this can kick 4G back to life..

It might also be congestion on the Movistar network, as strange as it sounds.

[Marjo]

Hi @Debora2 , how are you doing this week?

You were having some issues with your Movistar connection in Spain earlier. It's been a while since you posted so hopefully you managed to get things working ok? If you're still experiencing issues please do let us know.