updated my phone and I now cant get into it.

Amanda27 · ‎24-06-2024

I've updated my phone with installing updates and now I cannot get into it.

Home screen is showing Welcome to One UI 6.1 and when I selected Explore at the bottom and take me through all the steps, it doesn't let me go to the next step. It shows up a time out message

MI5 · ‎24-06-2024

@Amanda27

Check that you are still connected to wifi or mobile data.

Also see if there is a skip button to bypass the tutorial.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎24-06-2024

@Amanda27 Probably best to get manufacturer support: Contact us (oneplus.com)

I DO NOT WORK FOR O2

MI5 · ‎24-06-2024

@Bambino wrote:
@Amanda27 Probably best to get manufacturer support: Contact us (oneplus.com)

Or Samsung preferably. https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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