Solved: sim swap

Anonymous · ‎28-05-2017

Hi anyone else out there having a long wait for a sim swap. Thank you

Anonymous · ‎28-05-2017

@Anonymous it should only take up to 24 hours. Have you been turning your phone on & off to see if the connection is happening

View solution in original post

Anonymous · ‎28-05-2017

@Anonymous it should only take up to 24 hours. Have you been turning your phone on & off to see if the connection is happening

MI5 · ‎28-05-2017

O2 have been having some problems in the last week.
A few have commented on long wait times.
Give them a call if it goes beyond 24 hours http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-06-2017

Hi @Anonymous has your sim swap gone through yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

jonsie · ‎05-06-2017

I certainly hope so by now 😩

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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