one of my contacts is not receiving text messages

Anonymous · ‎14-02-2015

Recently I have been having issues with one of my contacts not receiving text messages from me. I call them and they can call me, I receive their messages. We have both taken sim cards out but nothing has changed. Can anyone help

MI5 · ‎14-02-2015

What phone are they using?
Some phones, esp Samsung's, have a separate call and text block facility so it's possible that they may have accidentally added your number to their text block list.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-02-2015

I have a samsung s5.

MI5 · ‎14-02-2015

It's not your phone. It's the one you are texting that could have blocked your number.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-02-2015

Can they still do this if i can still can them. If so how do we get this sorted as they have said they havent changed anything and they can send me messages

Anonymous · ‎14-02-2015

That was suppose to say call

MI5 · ‎14-02-2015

They need to check their blocked number list in the sms app. It's quite possibly been done accidentally. It does happen a lot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-02-2015

Thank u

MI5 · ‎14-02-2015

Let us know how you get on pls....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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