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new phone locked

Beefy01
Level 1: Joiner
  • 1 Posts
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  • 0 Solutions
Registered:

on ‎15-07-2021 21:23

on ‎15-07-2021 21:23

I have a new Samsung S20 which I activated today. It has locked itself and I don't know the pin number. 0000 does not work, what can I do?

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Anonymous
Not applicable

on ‎15-07-2021 21:42

on ‎15-07-2021 21:42

@Beefy01 Hi, you can do a factory reset but you will lose any data saved on the phone.

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TheresaV
Former Staff
In response to Anonymous
  • 1930 Posts
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Registered:

on ‎19-07-2021 15:25

on ‎19-07-2021 15:25

HI @Beefy01 did you manage to unlock your phone with the help given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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