can no longer send or recieve photos

[Anonymous]

Hi have a Samsung Galaxy Ace....Ive not been able to recieve or send photos via text for 2 months. Images I sent previously are still " sending" weeks later and Iim unable to download any that have been sent to me.....any ideas?

[perksie · Accepted solution]

Hallo again, I thought you were leaving!

Try sending Active to 2020.

You will need to have data turned on too.

[Anonymous]

Yes I was but it was the thought of the dreaded overseas call centres put me off,,,,,many thanks for your advice by the way!!!

[Anonymous]

O2 have overseas call centres.

[macblank]

I canr say ive noticed o2 using overseas centres. As far as im aware they boast uk csll centres.

U may tho have spoken to someone with an ethnic accent.

[Anonymous]

No they have some call centres in South Africa run by Capita.

[jonsie]

Hopefully they are just dealing with the overflows or out of hours calls. It's sad that they feel the need to outsource calls on a cost-cutting basis.

[Anonymous]

Jonsie, 

Look at these forums and the petty complaints and expectations that some customers have. In the current climate I think it would be nearly impossible for any phone carrier not to have to cut costs somewhere to even come close to some of the expectations wanted by some.