billing

[Pabs]

Hi, I`ve re-newed my contract for ************ in Feb, but I still paying old contract`s amount which is £29 instead of £8.

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[pgn]

Things at O2 Payments seem a bit of a mess at the moment, probably due to the botched system upgrade affecting many, many O2 Customers. 

You will need to contact Payment Management who are best able to help 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[Enlli]

This looks like something you can check in MyO2 

If not contact O2 by one of the methods in this guide

Guide: How to find help & contact O2