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Why doesn't Google Pixel's Hold For Me and Direct My Call feature show up/work?

hammyhavoc
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Other people on Reddit in the UK saying they've got it.

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MI5
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@hammyhavoc 

Have you set it up?

Use Direct My Call - Pixel phone Help (google.com)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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From Google's help page on Direct My Call:

Check what you need

Direct My Call only works:

  • In the US
  • In English
  • On Pixel 3a and later Pixel phones
  • On the latest version of the Phone app
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Rob_83
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Hold for me is present and apparently activated on my P8P. Can't find Direct My Call though, are you sure that's been rolled out beyond the US?

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pgn
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@hammyhavoc Seems to be similar restrictions to Hold for Me also:

https://support.google.com/assistant/answer/10071878?hl=en-GB

Check what you need

Hold for Me works on Pixel 3 and later devices in the US, Australia and Canada. To use Hold for Me, you need the latest version of the Phone app. Hold for Me is only available in English.

Important: Hold for Me may not detect every on-hold scenario.

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