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Baldini · ‎07-12-2022

Past week every time I turn vpn on my mobile I can't get access to the Internet, it's just not working. No issue on WiFi with vpn. Only on mobile network. Does anyone has a solution?

madasaf1sh · ‎08-12-2022

@Baldini

Your first mistake to have anything to do with Norton, but thats a by-the-by

What error message do you get from the VPN client when trying to access over Mobile?

It is probably Norton not liking the CGNAT that mobile networks use, so I would speak to Norton Support, and see what they have to say....

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎07-12-2022

@Baldini

The problem is with your VPN provider or your login details to the VPN.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Baldini · ‎07-12-2022

If it was vpn let's say, why no problems on WiFi network?

MI5 · ‎07-12-2022

@Baldini

To use a vpn you need a subscription.

I assume you have this and are logged in correctly?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Baldini · ‎08-12-2022

I've got norton vpn with subscription yo norton.

Bambino · ‎08-12-2022

@Baldini Probably best to speak to Norton then: Official Norton™ Support

I DO NOT WORK FOR O2

madasaf1sh · ‎08-12-2022

@Baldini

Your first mistake to have anything to do with Norton, but thats a by-the-by

What error message do you get from the VPN client when trying to access over Mobile?

It is probably Norton not liking the CGNAT that mobile networks use, so I would speak to Norton Support, and see what they have to say....

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Baldini · ‎08-12-2022

Only get this on website

DNS_PROBE_FINISHED_NXDOMAIN

MI5 · ‎08-12-2022

I thought Norton VPN only works on wifi?

Has it worked previously on mobile data?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎08-12-2022

@MI5 wrote:
I thought Norton VPN only works on wifi?
Has it worked previously on mobile data?

They do an app on the Play Store. Assume the same goes for iPhones

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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