Solved: Voicemail pin

Anonymous · ‎05-09-2016

Hello,I am unable to access voicemail.Pin was set to default by O2 to rectify this.Have a new sim too.When asked to enter a new pin I am told incorrect and hangs up. Mike.

MI5 · ‎05-09-2016

As it sounds like an account issue, only cs can help further I'm afraid mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-09-2016

Default is 8705
http://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-p...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-09-2016

Yes,have entered this and told incorrect?

MI5 · ‎05-09-2016

I guess they didn't reset it then.
Call them again.

Not sure if this still works, but:

Text: “reset” or “RESET” to 802901.

You will then receive a text back which has a random 5 digit number. Then dial 901 – where you will be asked to enter the random 5 digit number from the text.

You'll then be asked to enter a new PIN. Anything between 4 and 10 digits can be used except for 8705.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-09-2016

Have turned voicemail off,then on.Message says pin is set to default,enter new 4 to 10 letter pin followed by hash.Always says incorrect.

Anonymous · ‎05-09-2016

Have triedText reset .No answer.Voicemail says pin is set to default.

MI5 · ‎05-09-2016

As it sounds like an account issue, only cs can help further I'm afraid mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-09-2016

Thanks anyway.

MI5 · ‎05-09-2016

Hope they can fix it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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