Re: Visual voicemail text messages

RichK · ‎13-01-2023

Hi.

Every day I get a numerous texts from O2 saying I've switched on Visual Voicemail. How do I stop these texts please?

MI5 · ‎13-01-2023

You must have visual voicemail turned on in your settings.

You need to turn it off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

RafaC · ‎16-01-2023

Hey @RichK did you manage to sort it out?

MichaelLondonUK · ‎18-01-2023

I'm also getting these messages. I used to only get one every time my phone restarted but a few days ago something changed and now the messages occur multiple times per day.

madasaf1sh · ‎18-01-2023

@RichK

It seems to be a bug in Android, and the communication it is sending to o2, which triggers the text message saying you have switched on voicemail..

Did your phone do any updates recently?

It might be worth reporting to Google / Android https://support.google.com/android/?hl=en#topic=7313011

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎18-01-2023

It appears to reset vvm to on when the phone is rebooted.

Go into your dialler settings and turn it off @MichaelLondonUK

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MichaelLondonUK · ‎18-01-2023

I went to the 'phone' (calls) app, then 'settings' and it appears that visual voicemail setup had not been completed (although it had the correct number and service provider settings). I've switched off visual voicemail and the messages appear to have stopped. Thanks for the help!

MI5 · ‎18-01-2023

An unsupported phone I guess @MichaelLondonUK

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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