Re: Unlocking request

Throwaway1234 · ‎23-08-2021

I've requested an unlock code to use my device with a different network SIM, was sent a 16 digit code which I entered (only twice to check if I mistyped something initially) but was told it was the incorrect code, can anyone help?

Bambino · ‎23-08-2021

@Throwaway1234 See if this guide helps: Unlocking an O2 phone to use a different SIM card. - o2uk

I DO NOT WORK FOR O2

Throwaway1234 · ‎23-08-2021

I already looked through the guide but unfortunately, nothing seems to be of use. I used the MyO2 app to get the code initially so I tried doing it again but all it said is that an unlocking request has already gone through so I couldn't do another.

MI5 · ‎23-08-2021

@Throwaway1234

I'll ask @O2Emma to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎23-08-2021

Hi @MI5 I can pick this up no problem 😀

O2Emma · ‎23-08-2021

Hi @Throwaway1234 I will need to send you a private message to look into your unlocking request.

MI5 · ‎23-08-2021

Thanks @O2Emma

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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