Unlocked phone cannot connect to network

ganmar · ‎26-07-2016

I have an unlocked Samsung Galaxy 5 wich was on T Mobile. It has been unlocked but I cannot connect to the mobile data or the internet with my o2 sim.

Cleoriff · ‎26-07-2016

Hi @ganmar Have a look at this help thread

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

Or Settings can be sent to the phone by texting ACTIVE to 2020. Simply save and reboot your device.

Veritas Numquam Perit

MI5 · ‎26-07-2016

edit and rename the tmobile apn on your phone with the o2 apn details http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎04-08-2016

Hi @ganmar did any of the above suggestions get you connected to the network?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

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