Solved: Unlatch code request declined...why??

Pilchard · ‎22-11-2016

Why are my requests for unlatch codes for 2 pay monthly handsets on o2 network being refused?

gmarkj · ‎23-11-2016

As @MI5 has rightly pointed out, phones used on the o2 network but purchased through a 3rd party (Carphone Warehouse for example) are usually not locked.
I got my LG G4 through mobiles.co.uk - not locked to o2.
Try the other network SIM in it to check it doesn't work but it probably will.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

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MI5 · ‎22-11-2016

No idea - what reason are you being given for refusal?
Failed security or phone not on system etc?
Have you checked with other sim cards to see if phones are locked and what phones are they?
If iPhone 7's, they can't be unlocked yet until fully paid off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pilchard · ‎22-11-2016

These are handsets supplied by Carphone Warehouse on the o2 network.

MI5 · ‎22-11-2016

Not locked then as I said above.
Just swap sims and away you go.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pilchard · ‎22-11-2016

Message was :

> I'm sorry, we have not been able to unlatch your device at this time.
> The reason given is:
>
> This is not an O2 device, it will not be possible for us to provide an
> unlatching code.
>
> Thank you,
>
> O2 Customer Service

Bolderdash....

MI5 · ‎22-11-2016

See above ^^^

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎23-11-2016

As @MI5 has rightly pointed out, phones used on the o2 network but purchased through a 3rd party (Carphone Warehouse for example) are usually not locked.
I got my LG G4 through mobiles.co.uk - not locked to o2.
Try the other network SIM in it to check it doesn't work but it probably will.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Curr946 · ‎23-11-2016

Most of my phones are from cpw, they have never been locked

Current Phone: Sony Xperia XZ Premium

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