SimSwap hasn't worked

[Anonymous]

Got my new HTC One X + microsim yesterday morning on upgrade, did the SimSwap online.Now my old sim no longer works but the new sim doesn't work either.So effectively i am without a usable phone , i got customer services to re-do the sim swap this morning as it was 24hrs since i did it myself, but its not looking good. 6 hours later and still no progress on the sim working .What are my options if it still isn't sorted tomorrow morning?

[jonsie]

Have you tried rebooting the phone at regular intervals?

You could try the online chat to see if they can get it provisioned for you.

[Anonymous]

Rebooted more times than i can count, and got online chat to redo the sim swap for me this morning , i know i still have 24 hrs for this redo to take effect but so far 30hrs without a phone is a bit rubbish.Its a shame as i have not had any problems with O2 until this.I'll keep my fingers crossed and keep re-booting , hopefully it will be fixed soon

[jonsie]

Good luck, let us know when it's sorted.

[Anonymous]

Still wasn't working this morning so contacted online chat and they sorted it straight away and i now have a usable phone!

[jonsie]

Great news, glad you're sorted