Samsung - back coming off

[Stuartybrown]

Hi. First time posting here so not sure what to expect. I have a Samsung Galaxy A9 and recently, the back has started peeling away which has resulted in the phone frequently switching itself off and needing charged constantly. Has anyone else experienced this? I have read elsewhere that it is a manufacturing fault to do with the battery expanding but I'm unsure what to do about it.

Thanks in advance.

[O2EmmaLouise]

Hi @Stuartybrown,

I've seen and experienced this a few times with some Samsung models.

Did you buy the phone directly from O2? I'd recommend booking an appointment with one of our gurus at your local store here https://guru.secure.force.com/O2DeskStoreLocator.

Your battery might very well be swollen and can happen with the age of the battery. We don't sell replacement batteries but we'll be able to recommend a few solutions. 

As the phone is a few years old now it might be worth looking at upgrade options if that's within budget. It might work out cheaper than what you're currently paying.

[MI5]

@Stuartybrown 

Is yours the 2016 or 2018 version of the A9?

Replacement batteries are less than £10 and unlikely to be covered by warranty for either of the A9 versions due to age.

Batteries can fail in this way if overcharged as a result of using the wrong or defective charger and leaving them charging overnight constantly.

You cheapest option would be a new battery off eBay and change it yourself. There are guides on YouTube and it's not difficult to do.