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Samsung Galaxy S4 losing connection

Anonymous
Not applicable

Quite a few times recently my phone has lost data connection while I've been on the mobile network. This usually happens when I've been on a wifi connection (at home or work), then gone out. Sometimes it will pick up a signal then drop it again. This keeps happening until I restart the phone, then it is ok and connects to the network without a problem.

 

At first I thought it was the 'smart network' switch as things improved after I turned it off. However, I'm still getting the problem. It's a pain to have to keep rebooting it, as it used to work ok. I've had it nearly a year and it has only been doing this for the last few weeks.

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MI5
Level 94: Supreme
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Registered:
Try a new sim card first (just pop into any O2 shop and they'll do it for you) but if that doesn't help it may need to go in for a repair.
If so, contact Samsung rather than O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152167 Posts
  • 651 Topics
  • 28993 Solutions
Registered:
Try a new sim card first (just pop into any O2 shop and they'll do it for you) but if that doesn't help it may need to go in for a repair.
If so, contact Samsung rather than O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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