Solved: Re: S10+ Finger Unlock

AlexYem84 · ‎11-03-2019

Hi everyone

Just wondered what everyone thoughts are with the new Galaxy S10 Plus in screen finger unlock.
Is anyone having trouble and having to press quite hard onto the screen to unlock the phone?

I'm getting constant no match and have to try multiple times before it unlocks and I have to press down fairly hard on the screen for it to recognise my finger...

MI5 · ‎11-03-2019

@AlexYem84

Generically, issues like this can be helped by deleting your print and re adding.

Also, adding the same finger twice can help too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-03-2019

@AlexYem84

Generically, issues like this can be helped by deleting your print and re adding.

Also, adding the same finger twice can help too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AlexYem84 · ‎11-03-2019

Thank you. Will try to reset my finger prints today

MI5 · ‎11-03-2019

Let us know if it helps

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎11-03-2019

I don't, but be careful before choosing to switch to the face unlock.
There are numerous YouTube videos of people getting round it.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

liggerz87 · ‎11-03-2019

Also what I read about the s10+ unlock is not to touch others do it softly so it works better and try adding the fingers again

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