New phone arrived and both seals are broken

[gingerrich]

HI, I just recieved my newly ordered One Plus Nord 2 (yesterday) and both seals are broken. It was ordered online as a new phone, not a refurb.
In the queue now to get this dealt with.
Has anyone else had similar issues?

[Cleoriff · Accepted solution]

Hi @gingerrich 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[jonsie]

Someone recently had the same issue

Advice as then, return it and insist on a sealed unit