MyO2 app on Android - wrong name

[Lucy1989]

Hi all,

I use the MyO2 app on Android (Google pixel 3a). When I log into the app, it displays a name that isn't mine at the top of the screen. When I click through to my profile, it displays my name and number both correctly.

This has been happening ever since I've used the app as far as I can remember. The incorrect name is of a person I know, but I suspect that's coincidence and that my number/account might have got mixed up somehow?

If anybody can shed any light on why this is happening and whether I should contact customer services to un-mix the names that would be much appreciated. If this issue has been brought up elsewhere apologies, I wasn't able to find it. 

Many thanks in advance - from someone new to this community 🙂

[MI5]

@Lucy1989 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.