Moved to Austraila

[Anonymous]

Need to pay off phone and connect it to an Australian a current number.

[Anonymous]

Hi

You need to contact O2 Customer Services which is 202 for Contract

http://www.o2.co.uk/contactus

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

This will end your contract and they'll advise of any fees to pay.

You won't be able to take your number with you to attach to a foreign network.

[jonsie]

Call customer service using the link at the foot of the page.
If your phone is locked to O2 use the unlock link in my signature just below.

[Bambino · Accepted solution]

I think the key might be in the subject of the OP's post, as it's past tense. If they're already in Australia they would only be able to contact Customer Service via this number: 

+44 3448090202 For Pay Monthly customers it's a free call.

[Anonymous]

You will only be able to pay it off im afraid, you'll have to start a new contract with one of the Australian networks as the number you have is a UK number Only

[Bambino]

Before they pay the phone off, if they're still using their O2 sim and the phone is locked to O2, they would need to follow the link in the signature from @jonsie to get it unlocked. I only buy sim free phones these days, so I'm not sure if a phone can be unlocked from abroad, but I presume if the phone still has an O2 sim in it, it can be done. Perhaps someone who knows about this can comment?

[jonsie]

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@Bambino wrote:

I think the key might be in the subject of the OP's post, as it's past tense. If they're already in Australia they would only be able to contact Customer Service via this number: 

+44 3448090202 For Pay Monthly customers it's a free call.

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Which is why I said to use the link, it has the overseas number. 202 is unavailable as the OP seemingly has moved to Australia already.

[jonsie]

A phone can be unlocked as a code is supplied. The problem with being overseas applies to Iphones but this has been posted in other devices.

[Bambino]

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@jonsie wrote:

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@Bambino wrote:

I think the key might be in the subject of the OP's post, as it's past tense. If they're already in Australia they would only be able to contact Customer Service via this number: 

+44 3448090202 For Pay Monthly customers it's a free call.

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Which is why I said to use the link, it has the overseas number. 202 is unavailable as the OP seemingly has moved to Australia already.

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Yes, that's what it appeared to me. I posted the number to call from abroad as it's the only relevant number the OP could use if they're already there.

[jonsie]

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@Bambino wrote:

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@jonsie wrote:

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@Bambino wrote:

I think the key might be in the subject of the OP's post, as it's past tense. If they're already in Australia they would only be able to contact Customer Service via this number: 

+44 3448090202 For Pay Monthly customers it's a free call.

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Which is why I said to use the link, it has the overseas number. 202 is unavailable as the OP seemingly has moved to Australia already.

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Yes, that's what it appeared to me. I posted the number to call from abroad as it's the only relevant number the OP could use if they're already there.

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Correct @Bambino but an earlier post quoted 202 which isn't an option tbh.