Solved: Mobile data incorrect

Anonymous · ‎14-07-2016

Hi all!

I have received a text from o2 today stating that I have used up all my data allowance for this month, yet when I check my data in the phone settings, it says I have only used 415MB of my 2GB allowance.

Is this an error with o2, or is the phone not detecting my data usage correctly? And if so, how do I resolve this so that I am able to track what I have left properly?

Bambino · ‎14-07-2016

@Anonymous You can check your usage in your My O2 page, but if you think there's a discrepancy, or you want to double check, call customer service on 202 from your mobile, which is a free call.

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎14-07-2016

@Anonymous You can check your usage in your My O2 page, but if you think there's a discrepancy, or you want to double check, call customer service on 202 from your mobile, which is a free call.

I DO NOT WORK FOR O2

jonsie · ‎14-07-2016

It may be that your phone hasn't updated data usage or a possible O2 error. I would call customer service to ask them for specific usage each day.

http://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎14-07-2016

Have you got the dates set correctly on your phone for the start and end of your billing cycle?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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