Lost My Phone

[Anonymous]

Hi i lost my phone and i dont know if i have insurance or not but i would like to speak to someone about it over the phone so is there a contact number i can call ??

[Anonymous · Accepted solution]

You need to speak to customer service urgently to stop unauthorised use.

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

Numbers In the link.

[Anonymous]

Hi @Anonymous 

Follow the advice given asap as until the bars get added you are liable for any calls made!

As for insurance, you can check on my O2 or ask customer services. If you don't have it with O2, check your bank account benefits. and home insurance contents, you may be covered. hope this helps

[Anonymous]

O2 will place a bar on your account and block the phone via its imei number.

O2 will send you a replacement SIM card.

Please note you'll need to ring their Customer Services Department to have the account bar lifted before it will work in another phone.

o2 Customer Services Link ->

http://www.o2.co.uk/contactus