Solved: Keep old number

Ioana93 · ‎24-05-2020

Hello. Today is the 7th day since I try to contact O2 and to complete the o line forms for keeping my old number, but no response and I still have my new number. Do you know what else can I do?

Thank you

MI5 · ‎24-05-2020

@Ioana93

Call any number on this link.

The one ending in 4005 is best Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-05-2020

@Ioana93

Call any number on this link.

The one ending in 4005 is best Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎26-05-2020

Hey @Ioana93 did you get through to customer services in the end?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Ioana93 · ‎26-05-2020

Yes, thanks you

MI5 · ‎26-05-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎01-06-2020

Great news @Ioana93!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

stuartp2 · ‎06-11-2020

I have similar problem. Moved from o2pay and go to monthly contract - want to keep old number. Everytime I complete the online firm it says either Not Allowed or that there is a tchenical problem and their technicians are working on it. Went to shop and they were unable to help. Have phoned a and been in a queue that says it will last an hour - have now phoned to try and cancel the new contract as it is still within the cooling off period but am again in hour long queue. Well hacked off - it really shouldn't be this hard.

MI5 · ‎06-11-2020

@stuartp2 wrote:
I have similar problem. Moved from o2pay and go to monthly contract - want to keep old number. Everytime I complete the online firm it says either Not Allowed or that there is a tchenical problem and their technicians are working on it. Went to shop and they were unable to help. Have phoned a and been in a queue that says it will last an hour - have now phoned to try and cancel the new contract as it is still within the cooling off period but am again in hour long queue. Well hacked off - it really shouldn't be this hard.

Maybe @O2Emma can help you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎06-11-2020

Sorry @stuartp2 you are having problems getting through to 202 I am aware lines are really busy today .

I will private message you so can look at getting things sorted.

O2Emma · ‎06-11-2020

I am on it @MI5 thanks.

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Keep old number

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