Keep losing Internet

[Anonymous]

I have a HTC phone and for the last week I have had really bad Internet on my phone. I connect to 02 wifi at work, it states I'm connected yet everything tells me to check my network connect / Internet pages wont load. So I switch from Wifi to mobile Internet and this works fine for a while then suddenly the exact same thing says its connected but yet cant get on anything that requires Internet. A lot of the time I restart my phone and this can sort it out but recently no even this helps! Anyone else having this problem? I have had nothing but service issues since going on o2. Looking for anything on the Internet takes ages because it very often shuts down the browser when I am surfing the web and when I go back into the browser it is all the way back at google search, very frustrating!! I have had my phone reset once before due to issues. 

[MI5 · Accepted solution]

As it's happening on both wifi and cell data it would suggest the phone is faulty and nothing to do with the service. I suggest you take it in for repair....