Solved: How to increase storage space on a Samsung J3(2016...

Anonymous · ‎11-02-2018

My phone keeps telling me that I'm running out of storage space. I run very few apps so I find this very annoying. O2 sold me an SD card to solve this problem but I have realised that the device is not using the SD card as it is still empty and the device does not appear to recognise the SD card. How do I solve this?

Also, the phone is running on Android 5.1.1 (Lollipop?) which I'm told is very out of date even though I've only had the phone a few months. How do I update this?

Any help appreciated, thanks

MI5 · ‎11-02-2018

Your firmware is up to date:

This is the latest......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-02-2018

Updates depend on what is pushed out by the manufacturer so there may not be an update for that device.
If you can type *#1234# and let me know the csc I can check.
The sd card shone recognised automatically and be available for photos and videos storage etc so if not showing in device manage it could be faulty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-02-2018

Hi, thank you for your response. I'm afraid I'm a bit of a dinosaur and a technophobe so I don't know where to type in the code you gave me so I can let you know the csc (don't know what that is either....)!

MI5 · ‎11-02-2018

Just dial it into the phone as if you were calling a number and then press the call key.
The codes will then appear on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-02-2018

CSC:J320FN02U0AQI1

Thanks

MI5 · ‎11-02-2018

Your firmware is up to date:

This is the latest......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎12-02-2018

Out of interest @MI5 where can you check that?
And is that only for certain brands?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2

How to increase storage space on a Samsung J3(2016) phone

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)