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Google Play Wi-Fi Connectivity Issue

Anonymous
Not applicable

on ‎26-11-2016 20:11

on ‎26-11-2016 20:11

Hi, I have a Samsung J5 which underwent a large Samsung upgrade last week. Since then, I am struggling to connect to home wifi with Google play and associated apps such as Facebook (other non-goggle apps are fine). I have tried rebooting router and 'forgetting' the Wifi and reconnecting, but no joy. My laptop and husband's phone have no issue with Wi-Fi, so believe it is an issue with my phone. Any ideas??

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MI5
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on ‎26-11-2016 20:20

on ‎26-11-2016 20:20

Someone else was reporting issues with a Samsung phone after an update with their home wifi which was a Netgear router.
Netgear were investigating it as it connected to Play on other wifi OK.
Can you try yours on another wifi network too?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎26-11-2016 20:21

on ‎26-11-2016 20:21

The other thread here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Play-Store-not-working-on-WIFI/m-p/101...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎27-11-2016 03:25

on ‎27-11-2016 03:25

Would a factory reset help with the wifi issue? I had the exact same problem on the Tab after an update. Had to factory reset and wifi was restored although to be fair, I couldn't connect to any wifi at all when it first occured.

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