Solved: Re: Google Duo - is there any charge for using it ...

Anonymous · ‎17-09-2016

So my wife and I have o2, (my daughter has Virgin unlimited).

This new video call app from Google - and it's really good - "Google Duo" - what I need to know is will there be a charge for video calling using it and would it eat into our monthly 4G data (she had 3Gb and myself 5Gb a month)?

Plus if we video called our daughter on her Virgin phone, would we be charged for cross-network video calls using Duo?

Ta clever readers

Paul.

MI5 · ‎17-09-2016

Any video calls through apps just use data. There are no network charges or mins usage.
If you are on wifi it won't come from your phone's allowance but if not it will be eating into your 5gb.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-09-2016

Any video calls through apps just use data. There are no network charges or mins usage.
If you are on wifi it won't come from your phone's allowance but if not it will be eating into your 5gb.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎17-09-2016

Some Google tips here on data usage.
https://support.google.com/duo/answer/6376100?co=GENIE.Platform%3DAndroid&hl=en

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-09-2016

Thank you

MI5 · ‎19-09-2016

Happy to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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