Solved: Can you change the number of rings before goes to ...

Ellen · ‎08-02-2019

i am trying to resend this code on a different phone and now it doesn't work!

I am pretty sure it has worked in the past but now I am stuck with one ring before it goes to voicemail!

help!

I am using a Nokia 7plus.

MI5 · ‎08-02-2019

@Ellen wrote:
I get the following error message:

Call forwarding
Connection problem or invalid MMI code.
(0)

I am using my phone with wifi turned on and am connected to my home wifi.

@Ellen that is because you have wifi calling enabled on your account.

Call customer services and ask them to remove it then the codes will work after 24 hours and a reboot of the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-02-2019

@Ellen are getting any error messages?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ellen · ‎08-02-2019

I get the following error message:

Call forwarding

Connection problem or invalid MMI code.

(0)

I am using my phone with wifi turned on and am connected to my home wifi.

MI5 · ‎08-02-2019

@Ellen wrote:
I get the following error message:

Call forwarding
Connection problem or invalid MMI code.
(0)

I am using my phone with wifi turned on and am connected to my home wifi.

@Ellen that is because you have wifi calling enabled on your account.

Call customer services and ask them to remove it then the codes will work after 24 hours and a reboot of the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎11-02-2019

Hi @Ellen, I was wondering if you got a chance to try the suggestion above over the weekend, and if so whether it was all sorted now or not? It'd be great if you could update us on your progress.

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