Appalling Repair Centre Service

[Anonymous]

Anybody else experienced this.  My HTC One X has been doing some very odd things - randomly selecting apps and generally acting as if its got a mind of its own.  I took it to the O2 shop who recommened that I put it in for repair.  The repair centre contacted me and told me the screen was cracked and that I should pay them £149.99 to fix. The problem is the screen was not broken when I gave it to the O2 shop.  

I have now had 3 phone calls with various O2 people, and have received the same level of obfiscation and biligerance - its not their fault that a screen that was not broken when I handed the phone to them is now broken and if I want to the phone back I should pay them for fixing my phone that they broke.

There is something not right here.  

Just saying.

[perksie]

You might have to make a complaint to get this sorted out and we can't make any judgement here:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

If you're going to use words like obfuscation and belligerence there is a spell checker built into the forum to help you get them right.

[Anonymous]

Hi

If you searched the forum you would see that o2 repair service is not recommended on here.

Get your phone back and contact HTC directly, always best option.

[Anonymous]

Thanks Perskie. First time user, and missed the spellcheck feature. My bad.

[adamtemp64]

Iain62 do you have proof it was in an unbroken condition (screen) when sent, were there any comments made by o2 when you sent it off?

[Anonymous]

Thanks. If I don't get anywhere I will do just that.

[Anonymous]

adamtemp64, yes just minor scratches on the back of the phone noted,

[adamtemp64 · Accepted solution]

Then go back to the store concerned and say how did the screen get broken between them and the repair company and you want a free of charge repair done.

If they will not play ball then use the complaints process above.

[perksie]

I was very surprised that when returning an item for repair it was removed from the original protective packaging and I was told it wasn't necessary.

Not impressed at all if they do that for everything and it's not surprising if kit gets damaged.