4 digit pin

[Anonymous]

i just order online a contract fone from o2 but missed the dekivery cuz i am working during day time, so i choose to collect at the store but in the wesite it is written i need 4 digit pin code and photo id, but i dont know my 4 digit pin code. so,can anyone please explain where and how can i get 4 digit pin number??

[Cleoriff]

Hi @Anonymous I'm not sure what 4 digit pin they need so maybe you should contact customer services http://www.o2.co.uk/contactus? We have no access to your account on here..

Edited to add. It says nothing about a 4 digit pin in this collect instore link http://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery

[MI5 · Accepted solution]

It will be on the email and or the text you received with your order confirmation when you chose to collect in store.

[Cleoriff]

Yes I thought that @MI5 but not sure if @Anonymous has got any email relating to instore collection as they changed their delivery preferences after missing an order?

[Wa10]

It's referred to as a "collection reference" in the email and SMS.

Usually would be in the initial order confirmation too, however as you originally ordered for delivery it wouldn't have been. Not 100% sure whether you receive an automatic email when you amend your delivery/collection preferences, however if you do it will be in here - if not the it will be in the email and SMS that are sent when your order is booked in at the store and ready to collect.

I picked an order up yesterday morning from a store, however hadn't received the email/SMS confirmation that it was ready as it hadn't been properly scanned in, so if you've not had notification yet but it's passed the expected collection date it's worth calling the store to check whether they have it.

Also worth just remembering that you only get 7 days from the time the order arrives in store to collect it before it's automatically returned/refunded.

[Cleoriff]

I honestly think they need to check this order status out with CS. It's obviously the change of delivery method which has caused the issue, as I said earlier...

[Wa10]

@Cleoriff It's in the dropdown about collection times and more info...

Edit: Sorry, I went back to read your initial reply, so this response is a bit out of sync now, haha. 

[Cleoriff]

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@Wa10 wrote:

@Cleoriff It's in the dropdown about collection times and more info...

Edit: Sorry, I went back to read your initial reply, so this response is a bit out of sync now, haha. 

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Yes... thats why I doubt they had that info @Wa10 otherwise they would know what the 4 digit pin is.

I am certain it's a 'glitch' as they attempted to change delivery method on an order which has already been processed. Hence why they should be contacting CS

[MI5]

No doubt that's the case, but if an email and sms is ever received, it will be on there too.