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JSH2644
Level 1: Joiner
since ‎20-08-2020
‎15-10-2024

User Statistics

  • 17 Posts
  • 0 Solutions
  • 5 Kudos Given
  • 1 Kudos Received

User Activity

Suddenly stopped being able to receive messages and receive calls

14-10-2024
I’m not sure when this happened but I can no longer receive calls or receive sms. I can send and call out fine and my data is working fine too. I’m using a Pixel 9 Pro and on the messages app RCS settings it says “Status: Setting up… trying to verify...

Move eSIM to new phone

27-08-2024
Hi,I've just received the Pixel 9 Pro after upgrading from the 8 Pro. I’m trying to move my eSIM over but I just can’t find how to do it. I contacted O2 but they are just telling me to do it during set up of new phone. That didn’t work however becaus...

O2 Website and app broken

22-08-2024
Hi,I have 2 problems. The first is that I can’t log in to my O2 on new devices or browsers. I enter my email and password and get told I’ll be sent a code to my number to verify. I just never receive the code and there isn’t a box to type a code in a...

Switch Up

13-08-2024
Hi,I’m looking to upgrade my phone using O2 switch up but when I add the upgrade to my basket it still has a £750 upfront cost to pay off the contract early. I thought switch up meant I wouldn’t need to pay off the contract. Is this correct? Thanks,J...

Broken Bills

22-01-2024
Hi,I apologise if what I'm about to write doesn't make sense but I'm very confused about my bills. I've been with O2 since 2020 and haven't had a problem with my bills. However, since the 20th of December I've had problems. I had 2 device plans and a...
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