As part of my renegotiated Virgin Media package, they included a Pay Mthly O2 Sim. Reluctantly I asked for my old number to be ported from Tesco Mobile with whom I was perfectly happy. I was told that I would receive a text to confirm when the porting had been completed. My new contract went live 7 days ago, lasted hours & then died. Ever since then I have been trying to engage the Help Desk via the App & by Facebook messenger. We are 7 days on and no further forward. I have been told that a number of account ports have been 'dumped' & 'back office' are trying to fix the problem. My business is now suffering severely as I cannot make or receive calls or receive texts which in todays security conscious environment you cannot make payments without text response codes to verify payments. I have just hit a brick wall now with no further action or response. My next move is to complain to Ofcom, Which and any other organisation that will listen.
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