o2 refuse to migrate number from current o2 contract to a new o2 contract

[kcbf]

Hello,

Have bought a new phone form mobilephonesdirect.co.uk on an o2 contract.

Called o2 to migrate my current number from my 12 month sim only o2 contract to the new o2 contract.

They have refused.

I can't see why they wold not allow this, as I am prepared to pay out the final 3 months of my current contract.

Can someone please advise?

Thank you 

[MI5]

@kcbf 

They cannot refuse this.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[kcbf]

Thanks MI5, that's what I thought, but they are telling me the new number is from their 'old system' and they won't change the number unless I cancel the new contact and take one up with them instead.

Or... I could pac code switch my number to another carrier, wait a month and then pac code it to o2.

Neither solution is right, and it's so frustrating.

Have tweeted them, will feedback when I can, and if anyone has the ofcom details for why they can't do this it would be much appreciated.

Thank you

[MI5]

@kcbf 

More 360 account issues. 
You will need help from @ColinO2