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Transferring from one phone to another

Hello, I'm really hoping that someone can help me! I have been with o2 for several years and had been paying monthly (not in contract). Last week I bought a new contract phone from Mobile Phones Direct, requesting i keep my same number. I have two is...

Texted Swap 20220 from new sim

Hi there i texted 20220 sim swap from the new 02 sim and not my old i want to keep, will i lose the old number. Thanks

Anonymous by • Not applicable
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  • 5 replies
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Resolved! Cannot turn on wifi calling with iPhone dual SIM (eSim)

My O2 says that 4G & Wifi calling is enabled. But when I try to enable it in my iphone settings the phone pops up a dialog saying I have to enable it on O2 first, even though it is already enabled on O2 and has been for weeks. I'm using an iPhone 11 ...

lxpollitt by • Level 1: Joiner
  • 6284 Views
  • 10 replies
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Disney Plus extra gone

Hi, I upgraded my phone in September and added the Disney Plus extra. It has now disappeared despite only 2 months passing and requires me to pay to re-add it. Where and why has it gone and how can I have it reapplied? Thanks

Doro 8035 no sound

Using a Doro 8035, no audible ringtone or audible anything. Sound on, volume set to high. Any advice?If device has stopped working will need it repaired but no shops open. What are next steps

How do I find out my account number

Could you please tell me how I find out my account number as I am filling a change of name form in and it requires this information

Laura30 by • Level 1: Joiner
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  • 2 replies
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Sim card is too big for new phone

Help! I am trying to fit my nano sim card into my new s20 phone and it is too big. I tried calling to get a new smaller one, but it hangs up on me. Many thanks on advance, Sarah

WiFi Calling - Note 10+ 5G

Hi, I can't seem to get WiFi calling working at my place of work. It works great at home, and at my parents, but nothing at work. The icon doesn't even show up. I have absolutely no mobile signal in my office, but I get perfect WiFi signal as we have...

Bazman by • Level 1: Joiner
  • 4080 Views
  • 19 replies
  • 0 kudos

Resolved! Disney plus extra code redeemed

Hello I tried to redeem my new Disney plus extra and it says that the code had already been redeemed. However when I log into disney plus it says the subscription has ended. How do I get a new code? Thanks for your help

Resolved! Sim 5g

I’ve just purchased the new iPhone 12 and used my sim from my iPhone 8. Do I need to get a replacement sim to enable 5g? Do I need to pay extra for 5g?

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