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Forum Posts

Resolved! Taken out new contract and email they sent agreement to is O2 one and I can't access it

Hiya I have just taken out a new contract for watch and they have sent email to an email address I've never used which seems linked to my account even though they said it would go to the one I always use how do I sign my agreement if I can't access i...

Steff140 by Level 1: Joiner
  • 566 Views
  • 1 replies
  • 0 kudos

Resolved! No Caller ID info

Had a silent call from no caller ID. It hung up just after I answered. Can O2 provide me with details of the number?

Lilbud13 by Level 1: Joiner
  • 2373 Views
  • 4 replies
  • 0 kudos

Resolved! Second SIM

Hi,Can I have a second SIM to use in my table or smart watch?Thanks

OtwoASA by Level 1: Joiner
  • 2679 Views
  • 7 replies
  • 0 kudos

New order, no contact since confirmation email

I ordered the Samsung Galaxy Book Pro on contract. I got the confirmation email, plus all the credit agreement details. O2 took the up front cost from my card. It was supposed to be delivered today.. nothing, no contact from O2 no device.. nothing.. ...

Levi247 by Level 1: Joiner
  • 1168 Views
  • 5 replies
  • 0 kudos

Resolved! Sim says network locked

I have had to put my sim in a new handset as the screen is broken on my current phone but it says network locked sim has been inserted. Does anyone know how to resolve this please?

sjh18 by Level 1: Joiner
  • 1130 Views
  • 1 replies
  • 0 kudos

Weak signal

I've been on o2 for many years and always had very poor signal at my home - despite living in an urban area only 2 miles from Leeds city centre. It's so bad that I wondered if it might be a hardware issue with my phone but I've recently upgraded my p...

SteveW4 by Level 1: Joiner
  • 720 Views
  • 1 replies
  • 0 kudos

Resolved! Activating 5G

Hello, I have two different phones on the O2 network, both iphone 12. While travelling in London, I noticed that one of them has a 5G signal but the other one did not, even though they were within inches of each other. They are both on similar airtim...

SD2 by Level 1: Joiner
  • 1123 Views
  • 3 replies
  • 0 kudos

Resolved! e-sim added to my O2 account

Hi all Gurus,is it possible that I can have an esim account added to my account (separet number and itemised bill) - but give the esim to my son to laod onto his (SKY) mobile phone. He is off travelling and I want him to have this as a option.

3g iphone 12

i recently upgraded to iphone 12 on O2. since then i have had terrible signal and next to nil data access. 4g in my area is very poor and 5g is non existent . my old iphone 8 allowed me to use 3g which was fine but i can now not access this facility ...

david77 by Level 1: Joiner
  • 545 Views
  • 1 replies
  • 0 kudos