Get tech support for your O2 issues

Resolved! Broken phone, need PAC code

My phone has broken and I can't see the screen. I am an O2 customer but found a better deal to shop external (sorry O2!) but I'd really like to keep my number. I think I need a PAC code but can't send a text, is there another way to get this? Or an e...

Resolved! Sim not registered to network abroad

Hi, I have a dual sim phone and two o2 cards. One pay as you go and another pay monthly. I am abroad and although the pay as you go is registered to a local network, the pay monthly sim isn't. I didn't have this problem before, as both cards were aut...

Resolved! Blacklist

I bought a iPhone 8 and it’s black listed and I’m really sad as I can’t get my money back I just want to know how much I will have to pay o2 to remove the lock so I can use my phone

Resolved! Sim swap

Hi - I have received a new SIM 5g card, I have followed the instructions as specified: 1. Pop out the sim card to the right size2. Pop it in the SIM tray3. Activate my SIM by going to 02.co.uk/swapmysim - I have logged into my O2 account and it then ...

Smartwatch set up

Hello, I have brought a smartwatch. I rang O2 who told me that I need an esim to get it all started. I have done all that but I still can't make calls or text when am outside without my phone.. I have been told a few things by O2 customer services th...

Resolved! New mobile phone

Yesterday I purchased a new mobile phone from the Broadmead, Bristol store. Knowing I would need the help of an o2 guru I enquired in store and was told I would need to book online as the guru instore had no availability on Thursday. I was astounded ...

QR code for galaxy watch 3

Not sure where to get the QR code which is needed to connect my 4G galaxy watch 3?

Resolved! Incoming calls not received

I am being told that some callers are being immediately cut off when they call my number. Please advise how to fix this.

Increasing storage

How do I increase my storage space? I’m always having to delete apps

Resolved! Spam text messages

Hi there,I have been getting spam text messages (about 3 or 4 a day) from various numbers telling me I have a voicemail and I need to click on a link. It is clearly spam and I have tried blocking and reporting the spam, but it's still happening. I fa...

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