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High Data Usage

What is it about high data usage on o2? I am on a 5GB tariff contract as previously I had a 20GB contact which was too expensive and was told that I only used less than 5GB. Now I am churning through my data and having to add on expensive bolt-ons. W...

Sharon5 by • Level 1: Joiner
  • 663 Views
  • 2 replies
  • 0 kudos

keep my number form not working

Switching from pay as you go to monthlyI recently switched from Pay as You Go to a monthly set debit amount and was sent a new SIM card. I want to keep my old number but the online form that I was told to fill in hasn't worked since I got my new SIM ...

AbiSindy by • Level 1: Joiner
  • 531 Views
  • 1 replies
  • 0 kudos

Resolved! 4G not working despite having 14gb data

I’ve tried switching it off and on again multiple times but for some reason my 4g doesn’t see to work, it worked for a day or two and now I’m left with nothing. phone will work perfectly when connected to wifi but as I’m on the move all the time I ki...

AaronK3ll by • Level 1: Joiner
  • 539 Views
  • 1 replies
  • 0 kudos

Resolved! Sorry your call cannot be continued

Hello I need some help/advise. I have had this problem for a few years now but it is getting worse.When I call certain people it says sorry your call cannot be continued. It is pretty random as I can call certain people and others it stops me. I aske...

Kimbohew by • Level 1: Joiner
  • 2352 Views
  • 2 replies
  • 0 kudos

4g in France cannot connect.

I am in France. I have travel bolt on but cannot get 4g. My son has 4g so it is available.

CLogue by • Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos

Resolved! Really bad signal in North Somerset

Really bad signal in North Somerset can hardly use my iPhone 12 , was told upgrading would improve signal issues on my iPhone 8 and is just as bad and no 4g

Andpick80 by • Level 1: Joiner
  • 739 Views
  • 1 replies
  • 0 kudos

Resolved! eSim proceedure

Hi team Background:I have a Galaxy Watch 4 on order and have been sent an 'eSim voucher' after a conversation with one of the sales team via chat. This, at £5 is unlimited data and can be linked to my phone (GNote20U5G). My problem:Instructions say t...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by • Former Staff
  • 5531 Views
  • 2 replies
  • 2 kudos
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