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Resolved! Can’t start a web chat with support

Hi. I know the phone helpline is closed after 8pm, not that I can locate the number for it, but I can’t find a way of starting a web chat even though it says this is available 24/7. I go through the app and where it says to start a conversation this ...

Resolved! I have a PAC code from my previous phone. How do I apply it to this phone?

I have a PAC code from my previous phone. How do I apply it?

Resolved! Change direct debit

I can’t get through on the phone to talk to someone about changing my direct debit is there another number I can try

Resolved! New line

Hi I applied for a new line yesterday I got all the terms and conditions the four digit pin to collect ect. Then received another email saying it’s under review what does this mean? Have I got the phone or not

Resolved! Cancel subscription

Hi I’m looking to cancel a free subscription that I completely forgot all about cafeyn magazines how do I do this?

Resolved! Blocking numbers from a certain country

Hi,I’m getting regular nuisance calls from Peru.it’s a different number every time. Can I block all calls with Peru area code?? thanks in advance

Resolved! Number porting hasnt worked properly

Hi all, Switched onto a new o2 contract from EE on 21/08, the porting was supposed to be completed by 24/08 however my number hasnt ported properly as I cannot make or receive calls. Texts/data are fine. I’ve tried rebooting it, airplane mode constan...

No data connection France

I have no connection despite having used data for 5 days in France after travelling into Paris.4g available and data left to use but ‘no internet’

Resolved! How do I cancel one number from a multi-phone contract

How do I cancel one phone on a multi phone contract

Resolved! Change payment date

Hi there. I wish to change my payment date via online guru chat but cannot start a chat on the 02 app. How can I access the online guru chats other than via the app?

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