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Forum Posts

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Phone Order

Hi, I placed an order yesterday morning and it said on the order that i could pick it up from the story today (as in yesterday the day i ordered) On the confirmation email it states wait for your next email to say the order is ready or head to the st...

Slesser96 by • Level 1: Joiner
  • 1199 Views
  • 5 replies
  • 0 kudos

Resolved! Can’t afford bill

I can’t afford my bill and need someone to talk to, I need a number. The payment management number does not work.

ElliotC by • Level 1: Joiner
  • 584 Views
  • 1 replies
  • 0 kudos

Resolved! Is there a way to leave voicemail directly?

Is there a way to leave a voicemail rather than call someone. I know there are apps in the US such as Slydial that allow this?

TNM49 by • Level 1: Joiner
  • 1161 Views
  • 1 replies
  • 0 kudos

Resolved! Prepare phone for repair

Hi. I am due to return my iPhone 12 mini for repair. A faulty camera. Everything else is working fine. I asked the guy at O2 if I needed to turn off my Lock Screen passcode and face recognition settings and he said no - but looking at the 02 site it ...

Mahler by • Level 1: Joiner
  • 943 Views
  • 2 replies
  • 0 kudos

Account hijack

I think someone is trying to hijack my account on O2. I've recently switched my sim over to Sky but tonight I've received 10 text messages from O2 UK stating the one time passcode I'd requested will be sent shortly. I've then received the text with t...

CHRIS34 by • Level 1: Joiner
  • 2394 Views
  • 6 replies
  • 0 kudos

Resolved! Aerial

I have a had a tariff change by aerial communications from 02. Is this legitimate?

Np1 by • Level 1: Joiner
  • 539 Views
  • 1 replies
  • 0 kudos

No internet at all on my new phone

I have a new contract with 02 and I am on day 4 with my new iphone 12 and I have no internet whatsoever unless I am connected to wifi. My husband is on o2 as well and has no problems. So it is obviously not a network issue. I have manually reset my s...

JodieD by • Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

Resolved! MyO2 help!

The app says that I can’t log in to MyO2, because I’ve not had the account for 48hours, yet I’ve had issues logging in for the past 10+ years… please help! I just wanna see my statement without having a stroke

DannyG123 by • Level 1: Joiner
  • 349 Views
  • 1 replies
  • 0 kudos
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