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Forum Posts

Data not working in Lanzarote

I’m in Lanzarote and my data will not work even though I have 7.36GB left in my account. I have reset my phone and I am on Movistar.

R_3693 by Level 1: Joiner
  • 1091 Views
  • 4 replies
  • 0 kudos

Full 4G signal, slow/non existent internet

I've had this problem for a while now, I have a dual SIM OnePlus 8 Pro. The O2 SIM is my main SIM and Vodafone my 2nd sim and only used for calls and texts to that number. The trouble I'm having is when outside the home and not connected to WiFi I ca...

Travel - no data

Hi, I hope someone can help. I am travelling in Greece from the UK and have no data. My friends are also on O2 and the same local network (Cosmote) and have excellent 4G. I checked my data status and I still have 11GB, data roaming is ‘on’ and 4G is ...

RalphC by Level 1: Joiner
  • 558 Views
  • 3 replies
  • 0 kudos

Resolved! Low signal

I had some text messages saying work was being done in my area to improve the network but since then my signal has been worse than ever! It is only on 1 bar and cuts out all the time when I’m mid conversation. Ive tried turning the phone off and on a...

Ellaroo0 by Level 1: Joiner
  • 494 Views
  • 1 replies
  • 0 kudos

Resolved! Bolt on

As you may be able to see from my previous questions I was told that my bolt on data would roll over automatically to the next month if I had anything left over.. but it hasn’t & I need it urgently! I definitely had data left over so what am I suppos...

Anonymous by Not applicable
  • 5207 Views
  • 20 replies
  • 0 kudos

Resolved! ESIM no service

Hi,I have both a O2 sim (work) and a O2 Esim for data. They used to work well, and when work data was over, it would automatically swap to the eSIM. Since a while the eSIM stopped working. The iPhone top right corner, when dragged, shows “no service”...

Nuno1 by Level 1: Joiner
  • 2669 Views
  • 1 replies
  • 0 kudos

Resolved! Invalid sim

Hello, my husband is 02 pay monthly, iPhone 6, and for some reason the last couple days it says invalid sim? He hasn’t damaged the phone, done nothing different to what he usually does, what could be the problem? Obviously it’s causing problems he ca...

Ren by Level 1: Joiner
  • 818 Views
  • 1 replies
  • 0 kudos

Resolved! mast

have checked on the tracker for signal loss we have had a mast down in our are for a few weeks now and the signal is very poor! dropping calls through loss of signal etc i feel im paying for a service that isnt happening at the moment what can i do?

Carpy71 by Level 1: Joiner
  • 733 Views
  • 4 replies
  • 0 kudos

Resolved! Connection to a network when abroad

My phone is a Galaxy A70. It does not pick up a local network when I am abroad. I need this resolving as I am going away this week and it is really important that I am contactable. Can you help me please?

Carolgg by Level 1: Joiner
  • 1169 Views
  • 5 replies
  • 0 kudos

Resolved! Data roaming not working abroad

Hi,I’m currently in Germany and my data is not working even though it’s included in my contract. I’ve turned mobile data roaming on and changed the apn but it’s still doesn’t work. There is an E symbol on the top left of my screen when I turn the dat...