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Forum Posts

Resolved! How to move e-sim from old phone to new?

Hi, I am getting a new iphone next week and I'll need to move my o2 e-sim from the old iPhone to the new one. Does anyone know the best way to do this? Thanks Neil

Resolved! Changing account holder name

I would like to transfer the account to my daughter and change the name of the account holder to her

Maeve123 by Level 1: Joiner
  • 549 Views
  • 1 replies
  • 0 kudos

Resolved! Boostbox

Hello – I have been trying desperately to find a way of talking to customer services about getting a boost box installed. For mobile phones at the same address, and the reception for all of them is absolutely terrible, I’ve tried calling customer ser...

JDLH by Level 1: Joiner
  • 1111 Views
  • 5 replies
  • 0 kudos

Resolved! Accessing voicemail on a Nokia 215

I'm trying to access voicemail on my new 215. I've tried researching it, I press one and hold and it simply says not available, I've tried seeting a number for it, that doesn't work either, can you please advise? Thank you

Malahi by Level 1: Joiner
  • 1204 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel SIM card

hi I’ve been paying for a SIM card I’ve never used, I want to cancel the sim and payments. The SIM card number is [mod edit: please do not post phone numbers on the public board. Thanks!]

Joke2 by Level 1: Joiner
  • 769 Views
  • 1 replies
  • 0 kudos

Resolved! Collection and delivery

Hello I have completed an upgrade today and would like to arrange to collect my phone from an O2 store, can you help me?

Resolved! Number change

Hi, I today recieved a o2 sum only SIM card, when signing up for it it gave the pac code needed from my old Virgin phone so I could keep my old number, when I have put in my sim it is a new number, do u know when it will change over to my old number

Billy86 by Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Resolved! Device return

Hi, I upgraded my device to a Samsung flip 3 on Friday, I’ve now received it and decided I made a mistake and should of got the Samsung fold z, how do I go about returning this as I did it all online, is there a phone no. To ring, I’ve been on the o2...

Macaul_uk by Level 1: Joiner
  • 501 Views
  • 1 replies
  • 0 kudos