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Forum Posts

Resolved! Placing order

Hi, I ordered a new phone on Sunday, well I thought I did, turns out the order didn't go through, I tried again several times today, but I keep getting the message "something went wrong, call 202" I called the number but won't connect. I don't know w...

Lyndal57 by Level 1: Joiner
  • 518 Views
  • 1 replies
  • 0 kudos

Resolved! DPD have my phone?

Hi,My new phone was supposed to be delivered around two weeks ago but it has not been. The tracking system on DPD said it was "on its way back to O2", however on my app it now says that the order is complete. I do not know who to contact about this a...

Poppy_B by Level 1: Joiner
  • 470 Views
  • 1 replies
  • 0 kudos

Resolved! Returns

Can someone send me a link of how I can arrange a return. I need a QR code I believe

LouTill by Level 1: Joiner
  • 652 Views
  • 2 replies
  • 0 kudos

Resolved! Can’t sign in

I can’t sign in because yous need my number to send me a verification code but I can’t receive that verification code because yous stopped me from making calls or receiving calls and also stopped me from receiving texts and sending texts

Resolved! Volt / O2

Hi, We are a long term user of Virgin Media broad in my name and my wife has a monthly 02 mobile account. When I looked at getting the Volt supercharged data, O2 did not recognise that we had a Virgin broadband account.What do I do?

AlexS by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Resolved! keeping my number

I have just joined o2 through virgin. I have a PAC code to keep my number but have been on the phone all night trying to get through. I now have to wait until tomorrow night to try again. Why can't i request this through my O2 account or live chat?

Angewba by Level 1: Joiner
  • 736 Views
  • 4 replies
  • 0 kudos

Resolved! Username

I can't use my email address for my usernameIt says it is already registered.Please help mandy

MRB07 by Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos