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Resolved! can't get new phone set up as activation code sent to old device which is broken

Help needed as activation code going to old device which is broken so sim isn't registering on new phone as I can't complete the set up

New to O2 - signal problems...is this normal?

Hi, I have just joined O2, ported my number yesterday but am having signal issues. I live in Bromley and travel round the M25 to Gatwick for work - so not exactly remote locations. Despite the complete route and work location showing solid 4G coverag...

Resolved! I tried to text heart radio for a competition but it says fail every time, why will it not go throug

I tried to text heart radio for a competition but it wont go through why is that

Resolved! Access to bills after leaving

Hi I have left 02 recently but need to access my previous bills. Could someone please let me know how I do this please?

Resolved! volt?

Trying to enable Volt as I have O2 and Virgin media broadband but received a message saying I'm ineligible for Volt as Virgin broadband not available at my address???. Erm I've had it since last December, not sure what's happened there??

Resolved! £78 charge due to scam calls

Hi all I'm a bit panicky as my phone has been stopped and o2 state £78 has been spent on two scam calls to an 09011 number. I've no idea how this happened and trying to find out. Googling shows it as a scam HMRC number. My partner had talked to HMRC ...

Resolved! Signal strength

Hi there is there any work going on the mast in my area as my signal strength is only 2 bars post code LL11 4YP.

Resolved! Software update with no WiFi

Hi Am wondering if there is a way to download a software update with no WiFi . I don't have a PC and only have mobile data. I have a Samsung A32 5g phone . Please help if you can .Thanks

Resolved! How to change payment dates

Apart from calling how can I get an advisor to change my payment dates as pay day has changed 02 app didn’t do anything

Resolved! Cannot connect to network with my new iPhone 12

I have a new iPhone 12. I have successfully moved all my data and can use Wi-Fi and all the apps successfully however I cannot send or receive texts or make or receive any calls

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